Mark Lindsay and Son Plumbing & Heating, Inc.

Reviews about Mark Lindsay and Son Plumbing & Heating, Inc.

• Bekim Perolli

  Mar, 21 2018
  ★ ★ ★ ☆ ☆
  I've used Mark Lindsay Plumbing a handful of times, and while I am pleased with their work, price can be a limiting factor.
  
  Pros: all the techs are very skilled and dedicated; Big Jim is a great guy and is passionate about his work and helping to educate the customer; the company is easy to schedule with and their customer service rep is friendly.
  
  Cons: the pricing is unpredictable and not based in anything concrete (such as $/hr or $/type of job, etc.). On one occasion, techs were at my house for the better part of a day diagnosing a major leak problem. They charged me a few hundred. They had to come back another day to do all the repair which cost around 1k. On another occasion, the company replaced my water tank/switch and the sacrificial rod from my electric water heater. This cost roughly 1k (w/tank+parts included). On another occasion, a tech had to unclog a tree-root blockage leading out to my septic. Charged a few hundred. Same problem occurred again, and next charge was $100. I recently had the company come out to properly install my shower hardware (spout, head, panel, etc.). 2 hours of work, charge was a whopping $514 (or 257/hr).
  
  Overall, I like this company, but I get the impression that pricing is off the top of their head in the moment, depending on what they think a customer might pay. I have since asked them to explain to me how 2 hours of relatively simple work gets estimated at $514, but I am awaiting a response. Again, I like the people and the skill level, and am happy to amend my review once I hear back.

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